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FCA registers slight drop in complaints received by fin services firms in H2 2022

In 2022 H2, financial services firms received 1.79m complaints, a decrease of 6% from 2022 H1, FCA data shows.

In 2022 H1, financial services firms received 1.88m complaints, an increase of 1% on 2021 H2, the latest FCA data shows.

The FCA reports that, in 2021 H2, financial services firms received 1.84 million complaints, 10% lower than in 2021 H1.

The FCA reports that, in the second half of 2020, UK firms received 2.19 million complaints.