ACCC says Australian money remitters improve price transparency
The majority of money remitters reviewed by the Australian Competition and Consumer Commission (ACCC) are now giving consumers the tools they need to easily compare the total price of international money transfers.
The ACCC recently reviewed the take-up of its best practice guidance for money remitters contained in its September 2019 Foreign currency conversion services inquiry report. The best practice guidance recommends money remitters make reliable online price calculators available to consumers and that they clearly disclose their prices, including all relevant fees.
The recent review follows an earlier assessment finalised in June 2020, which found numerous remitters lagging best practice. The latest review, however, found that 12 out of the 15 prominent remitters reviewed were either adhering to best practice price disclosure or needed to make only minor improvements to achieve best practice.
The upfront disclosure of relevant fees and wider availability of customisable online price calculators were among the major improvements identified by the ACCC in its latest review.
ACCC Chair Rod Sims says:
“This improvement is good news for the many consumers across Australia who transfer money overseas, who are now able to seek out more easily the best deal and potentially save significant amounts of money.”
The ACCC’s 2019 report found that for just two currencies, US dollars and UK pounds, individual consumers who used the big four banks to send international money transfers could have collectively saved about AUD150 million in 2017-18 if they had instead used a lower priced International Money Transfer supplier.
Despite the broad improvement observed by the ACCC, three remitters were identified as falling short of best practice.
“Three remitters continued to provide inadequate transparency to their customers by only partially disclosing their fees, having unduly complex prices or lacking a customisable online price calculator,” Mr Sims said.
The ACCC has written to all three of these remitters to point out where they are falling short of best practice, and expects to have continued engagement on this issue with each remitter.