Several Forex brokers report tech issues
A number of online trading companies, including FOREX.com Japan, OANDA Japan and eToro have experienced tech disruptions today. Fortunately, the problems did not last long but nevertheless caused the discontent of traders.
OANDA Japan said it has recovered from problems that occurred today. From 3:30 pm to 5:00 pm (local time) homepage access and NY server trading system login was not possible. Customers who have been locked due to the failure are advised to use the “Forgot your password?” option from the login screen.
Forex.com Japan also reported issues with the log in functionality. The problems lasted for about 30 minutes after 15:40 pm on June 21, 2022. During this period of time, clients of the broker could not access its website or log in to some services. The normal operations are now restored.
eToro also confirmed that there were some tech issues today. They lasted from 06:47 UTC to 08:34 UTC. The broker says the issue has now been resolved.
None of the companies elaborated on the cause of the problems. All brokers apologised for the inconvenience and noted that they value their customers’ understanding in this matter.
June 21, 2022 @ 3:52 pm
problem was Cloudflare. down for an hour UK-am time took down half the web. check there twitterfeed
June 21, 2022 @ 4:13 pm
Thank you, Javy.
June 21, 2022 @ 4:17 pm
Correct. check out
https://twitter.com/chairma_n/status/1539140524908609538
or Cloudflares own
https://twitter.com/Cloudflare/status/1539227061692276741
June 21, 2022 @ 4:21 pm
Thank you, John-John. What I wanted to note in the article was that the brokers themselves did not elaborate on the cause. I do not doubt the traders’ tech knowledge.
But I wonder why the brokers did not explain the root cause. Their notices are usually brief and not informative. This does not show much respect for their clients.