OANDA Japan resolves tech issues with MT4/MT5 order book display
Clients of retail Forex broker OANDA Japan today experienced problems when trading via Metatrader 4 (MT4) and Metatrader 5 (MT5).
Early this morning, the broker confirmed that the display of the order book on MT4/MT5 was not functioning. The company said that this had to do with a project related to increasing security.
The problems were first reported around 7am (Tokyo time) today and, seven hours later, about 14:15, the normal operations of the platforms were restored.
The issues did not affect the order book display via the broker’s website.
Also this morning, however, customers could not contact OANDA Japan via phone. The phone enquiry service was down from 8am to 9am.
The company apologized for the inconvenience caused to its customers.
Last week, the broker warned that there will be a change of the server name for MT4 demo accounts.
OANDA said it will change the name of the MT4 server its clients are currently using after the maintenance on Saturday, December 12th, from OANDA-v20 Practice-1 to OANDA-Demo-1.
The broker promised that there would be no effect on one’s account and access from the MT4 desktop version, but if clients are trading from the mobile app, they may need to reselect the new demo server and log in again with their login information. OANDA apologized for the inconvenience, and thank traders for their understanding.