AFCA reveals Australian Forex and derivatives dealers with most complaints in H2 2022
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.
This update adds data covering firms with four or more complaints in the six months to 31 December 2022.
Across Forex dealers, OzForex topped the list of having received most complaints in the second half of 2022. The next spots belong to HIFX, Vantage Global Prime and World First.
Among derivatives dealers, FTX Australia (which is in administration) got the most complaints. The second and third spot in the complaints ranking belong to International Capital Markets and Mex Australia.
The AFCA Datacube is part of AFCA’s commitment to providing access to its data in a transparent and useful way to firms and consumers. The data gives member firms a statistical understanding of how they compare within their industries. It can also help consumers and small businesses make informed choices when sourcing financial products and services.
The Datacube includes data since AFCA’s inception on 1 November 2018.