Worldline introduces dedicated Consulting Services for e-commerce customers
Payment services provider Worldline is introducing a dedicated Consultancy Service for its global e-commerce customers.
The Worldline Consulting Services team will deliver unique consulting services to improve the performance of online payments, optimise processing costs and maximise online sales. The new service has been in beta for 18 months and has proven to yield valuable results for them.
The new and unique service brings together three key offerings:
- Solution design and checkout user experience: a team creates frictionless customer journey to improve the online consumer checkout experience and implement the best practices from the industry of the customer. Worldline also keeps customers up to date with the latest market trends and invite them to join innovative product pilot programs to stay ahead of their peers.
- Online payments authorisation rate optimisation: this is one of the most important KPIs in the industry. A team of experts deep dive into customers payment data and analyse the accounts setup, credit card BINs, rejection codes, and other data points to improve payments performance. Consultants benchmark the performance with other players in the same industry and leverage on the data from all the different stakeholders in the online payments value chain to maximise the authorisation rates.
- Multi-currency pricing and FX management: this service allows customers to price goods and services in foreign currencies (around 150), while continuing to receive settlement and reporting in their home currency. This can also include value-added services like guaranteed FX and tailored consulting services.
Matias Fainbrum, VP Worldline Consulting Services, commented:
“In payments add-on consultancy services have typically been offered in a very transactional fashion with the express aim of selling additional products. Worldline Consulting Services has been set up very differently. We are adding a bespoke, value-enhancing layer on top of our existing customer support so our customers can optimise the way they operate.