The UK Financial Conduct Authority (FCA) has confirmed that Guavapay Limited has entered compulsory liquidation. The Official Receiver, an officer of the Insolvency Service, is its liquidator.

Guavapay is authorised by the FCA to issue E-money and provide payment services to its customers.

On 17 September 2025, Guavapay agreed to a voluntary requirement with the FCA, restricting the activities it can undertake.

As liquidator, The Official Receiver is responsible for:

• Managing customer claims against the firm.
• Returning funds to customers where possible.
• Deciding whether an Insolvency Practitioner should be appointed as liquidator to replace the Official Receiver.

As the firm continues to be authorised by the FCA, the regulator will engage with the liquidator to seek the best outcome for consumers.

If you have any questions about the liquidation process, please contact the Official Receiver directly, using the contact information below:

• Address: Official Receiver London 1, Official Receiver’s Office, PO Box 16664, Birmingham, B2 2JQ
• Email: London1.OR@insolvency.gov.uk
• Telephone: 0300 678 0016

The funds of Guavapay clients are not protected by the Financial Services Compensation Scheme (FSCS). FSCS only applies to certain types of activity. This does not include payment services.

Payments firms need to comply with requirements on how to protect customers’ money, known as ‘safeguarding’.

The liquidator will assess any funds held by the firm to work out which, if any, are safeguarded for customers, and which belong to the firm. Where possible, the liquidator will then look to return any identified money to customers, subject to the deduction of costs.