Cryptocurrency firm Binance announced today that it will leverage Amazon Web Services’ cloud services to improve the user onboarding experience, customer support, and internal automated system diagnostics and troubleshooting on Binance.

Binance is implementing cutting-edge solutions that are built with AWS’s generative AI and cloud technologies. This initiative focuses on two key areas for the Binance trading platform: simplifying identity verification (KYC) processes and addressing user issues automatically through generative AI.

At the heart of this optimization effort is a solution that integrates multiple AWS services. Amazon Bedrock, a fully managed service offering easy access to leading foundation models and a broad selection of capabilities for building GenAI applications, serves as the AI backbone on Binance. Amazon ECS, a fully managed container orchestration service, deploys Binance’s GenAI applications as scalable and efficient containerized services on AWS.

The implementation of a GenAI-powered KYC process solution, which autofills user information, performs proof-of-address (PoA) document quality checks and accelerates World-Check reviews, has already yielded impressive results.

In addition, the implementation of Amazon Bedrock on Binance’s GenAI-powered chatbot has shown promising initial results. By clarifying user inquiries and generating high-quality answers during interactions, Binance has achieved a five percent improvement in Bot FCR (First Call Resolution) across user scenarios that leverage GenAI applications.

Rohit Wad, Chief Technology Officer at Binance, commented:

“By integrating AWS’s suite of cloud technologies, including cutting-edge generative AI capabilities, we’re not only streamlining our operations, but also setting new standards for efficiency and reliability in the blockchain and cryptocurrency industry.”

“We are excited to support Binance’s mission to drive innovation and reliability in the digital asset space,” said Arni Raghvender, Director of Cloud and AI Innovation at AWS. “This showcases the transformative potential of integrating generative AI with our comprehensive cloud services in complex, high-stakes digital environments”.