Provider of payments services Worldline has announced a partnership with the travel industry’s online innovator, travelplanbooker.com, to enhance the Customer Experience (CX).

At its core, this new partnership empowers today’s traveller to be their own travel agent, planning and tailoring their trips to their own personal desires and budget. The initial three-year deal will see the travelplanbooker.com’s interactive travel platform take advantage of Worldline’s high-quality, stable acquiring solution and payment services, integrating them alongside its own systems to build state-of-the-art booking engine for individual travellers to enjoy a more seamless and efficient customer experience.

A pioneering, all-in-one planning and booking platform, travelplanbooker.com features a comprehensive planning tool which searches for and books a complete travel itinerary – with multiple providers – on behalf of the consumer. The real value, realised via this collaboration, is that travellers’ data and payment details only need to be entered once through Worldline’s solution that meets the strictest requirements of the Payment Card Industry Data Security Standard (PCI DSS).

Additionally, Worldline builds on its strong European presence to provide an array of cross-border acquiring services, efficient payment processing, and, thus, high conversion rates. Worldline’s own Dynamic Currency Conversion (DCC) feature allows customers to pay in their own currency, which again adds to the smooth booking experience.

Moreover, travelplanbooker.com benefits from increased back-office efficiency delivered through Worldline’s powerful reporting tool which gives staff access to customised transaction reports, dashboards, and financial reconciliation in order to streamline operations, reduce manual workload, and enhance financial control.

Chris Lanckbeen, Global Sales Director for Travel and Hospitality at Worldline, said:

“Our partnership with travelplanbooker.com signals the arrival of a new gold standard for payment processing and travel services, providing a seamless and convenient experience for all customers. It brings a true win-win-win situation for everyone involved: through Worldline’s payment solutions, travelplanbooker.com can bolster its customer satisfaction rates. Travelers have the smoothest ever booking experience. Meanwhile, our own team can gain valuable data and insights into the travel industry, helping us to better tailor our services and optimise the travel CX.”

Ruedi Hess, President and Founder, travelplanbooker.com, added:

“Having the right technological solutions in place eradicates many of the challenges that planning a multi-destination trip might previously have presented such as complexity levels and issues around time spent on coordinating trips. We want our customers to be able to enjoy the exciting phase of building their perfect itinerary all through to the end: plan, search, book and pay all-in-one with their preferred payment method. Worldline’s online payment solution enables us to give travellers a stress-free and simple experience, so they can focus on what truly matters: easy travel booking, with time and money saved.”