The operator of mobile banking app Beam Financial will be banned from offering such services and must give full refunds to users as part of a settlement with the Federal Trade Commission (FTC) over allegations the company falsely promised users they would have “24/7” access to their funds and earn high interest rates on their accounts.

In a complaint first announced in November 2020, the FTC alleged that Beam Financial Inc. and its founder and CEO, Yinan Du, also known as Aaron Du, promised users of Beam’s free mobile banking app that they could make transfers out of their accounts and would receive their requested funds within three to five business days. In fact, some users waited weeks or months to receive their money, which was particularly difficult for users who were struggling with lost income as a result of the COVID-19 pandemic, the FTC alleged.

Beam also failed to give users the high interest rates the company promised, the FTC alleged. Beam repeatedly claimed that users would receive at least 0.2 percent or 1.0 percent, but many new users received a much lower interest rate of 0.04 percent and stopped earning any interest after requesting that Beam return their funds, according to the complaint.

As part of the settlement, Beam is banned from operating a mobile banking app or any other product or service that can be used to deposit, store, or withdraw funds. It also is prohibited from misrepresenting the interest rates, restrictions, and other aspects of any financial product or service.

In addition, full refunds, including interest, must be provided to all of Beam’s customers, and Beam must periodically update the FTC on its refund efforts, including identifying any consumer complaints. It also is prohibited from benefitting from any personal information collected from customers.

The Commission vote approving the stipulated final order was 3-1, with Commissioner Rohit Chopra voting no. The FTC filed the proposed order in the U.S. District Court for the Northern District of California.